About Xebia
Xebia is a pioneering Software Engineering and IT consultancy company, transforming and executing at the intersection of Domain and Technology to create digital leaders for our people, clients, partners, and communities.
With over 20 years of experience, we help the world’s top 250 companies and category leaders overcome digital challenges, embrace innovation, adopt new technology, and implement new business models. In addition to high-quality consulting, we also provide offshoring and nearshoring services.
We are organized in complementary chapters – teams with a tremendous amount of knowledge and experience within a particular field, such as Agile, DevOps, Data and AI, Cloud, Software Technology, Low Code, and Microsoft Solutions.
Our mission can be captured in one word: Authority which means being a recognized leader in the service lines we serve. As professionals, as a global company, and as a digital pioneer.
The only way we can achieve this is by constantly reinventing ourselves, hiring exceptional talent, claiming the position of thought leader, and sharing our knowledge. That’s what got us to where we are today, and we’re incredibly proud of that.
Xebia is always on the lookout for extraordinary people. We believe that quality without compromise starts with our people. We care about mutual respect, appreciating cultural differences, and complementing, strengthening, and motivating each other to become an authority in your field.
Supporting the passion of exceptionally smart people is the foundation of our organization. Everything we do – our mission, values, strategic innovation, hiring process, and knowledge management – is anchored on this principle. At Xebia, we learn, grow, explore and create new frontiers in business together.
About the Job
We are looking for an experienced Account Manager with expertise in the RCG sector. You will be responsible for managing and growing existing client accounts within the domain, fostering strong relationships, and ensuring client satisfaction. Your role will involve understanding client needs, providing strategic IT consulting solutions, and identifying opportunities for account expansion. The ideal candidate should have a solid background in account management, a deep understanding of the RCG sector, and a proven track record of driving client success.
Location - CA-IL-TX-GA (Preferable San Francisco)
Position - Sr. Account Manager/Client Partner – Retail and Consumer Package Goods (RCG)
Responsibilities:
- Manage existing client accounts within the RCG domain, serving as the primary point of contact and building strong relationships with key decision makers.
- Collaborate with the sales team to deliver value-added solutions to support new business development efforts.
- Conduct regular account reviews to assess client satisfaction, identify areas for improvement, and propose appropriate enhancements to meet client needs.
- Expand and grow client accounts by identifying upselling and cross-selling opportunities based on a deep understanding of client business objectives.
- Develop and execute account growth strategies, including account penetration plans, to achieve revenue targets and drive business growth.
- Proactively create opportunities to support our COEs and alliance partners to maximize business and deliver incremental value to customers.
- Promote Client development and build relationships with prospective Clients through office visits, presentations, and negotiations.
- Proactively identify client risks or opportunities and help manage the project team to effectively respond.
- Utilize strategic client hunting practices, industry/market analysis, internal communication, external promotions, and constant in-depth client analysis to uncover revenue opportunities.
- Track vendor agreements and complete accurate invoicing information.
- Stay updated on industry trends, regulatory changes, and emerging technologies within the RCG sector to proactively offer innovative solutions to clients.
- Prepare and deliver client presentations, proposals, and reports that effectively communicate value propositions and showcase the benefits of our IT consulting services.
- Maintain accurate and up-to-date records of client interactions, opportunities, and account status in the CRM system.
Qualifications:
- Bachelor's degree in business administration, finance, computer science, or a related field. A master's degree is a plus.
- 8 years of account management experience within the RCG sector, in an IT consulting or technology solutions company.
- In-depth understanding of the RCG industry; Apparel and Fashion, Food and Beverage, Heath and Beauty, Home and Household Products, Electronics and Technology, Sports and Fitness, Toys and Games, Automotive and Accessories, etc.
- Have exhibited thought leadership in RCG industry
- Deeply skilled in stakeholder management, with a high focus on decision makers / LoB and are comfortable operating at CxO level
- Demonstrated track record of successfully managing and growing client accounts, meeting revenue targets, and driving client satisfaction.
- Strong relationship-building skills with the ability to establish trust and credibility with key stakeholders.
- Excellent communication and presentation skills, with the ability to effectively convey complex IT concepts and solutions to clients.
- Strong problem-solving and analytical skills to understand client needs and develop tailored solutions.
- Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
- Proficiency in CRM software and Microsoft Office Suite.
- Willingness to travel to client locations as required.
Benefits:
- Medical, Dental and Vision Insurance (Subsidized)
- Health Savings Account
- Flexible Spending Accounts (Healthcare and Dependent Care)
- Short-Term and Long-Term Disability
- Life and AD&D Insurance
- Employee Assistance Program
- Unlimited access to LinkedIn learning solutions
- Matched 401(k) Retirement Savings Plan
- Paid Time Off
You can also expect support from leadership and your colleagues, we love seeing our own success, and we’ll do what we can to foster your growth and creativity. This is an exciting opportunity with a fast-growing, cutting-edge company.
Xebia Functional is committed to creating an inclusive and diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Please feel free to share your preferred pronouns with us during the application process.
Xebia Functional does not sponsor work visas, either at the time of hire or at any later time. Therefore, all persons hired will be required to verify identity and eligibility to work in one of the countries where Xebia Functional has a legal presence and to complete any needed employment eligibility forms.